Write to our billing team
Tell us which payment you mean. We reply by email once we have looked it up.
Charmacad Pay on your statement? We can explain.
charmacadpay.com is the name your bank shows for this payment. If a charge looks unfamiliar, this page is where you ask us about it.
Before you write
- The date the payment was taken and its amount
- The first 6 and last 4 digits of your card
- An email address you check regularly
Quick answers
Why does charmacadpay.com appear on my statement?
It is the billing descriptor used for this payment. Send us the form and we will tell you what the charge was for.
Should I send my full card number?
No. The first 6 and last 4 digits are all we need to locate the payment, and we will never ask for your CVV or PIN.
Rather send an email?
Our billing team also answers at the address below.
[email protected] +1 (830) 483-2580